AAAE/GL Chapter AAAE National Air Service Conference


General Information

April 1-3, 2012 * Austin, Texas

Rapid change is the new normal.  Industry consolidation has created positives and negatives and more consolidation can be expected.  Has your airport adapted into a culture embracing change?  What does airline consolidation mean for airline service at your airport?  Are you and your staff prepared to take advantage of opportunities that may arise from the airlines’ future plans?  Is your airport diversifying its revenues? If you want to see and hear how airlines view the industry’s future as reflected in their long-range plans, you can’t afford to miss the 17th Annual National Air Service Conference.

This year’s conference will help to answer these questions, plus provide information on what airports are doing to create flexible, effective air service programs that assist in retaining air service levels or growing air service demand. These programs must be fluid and responsive due to the nature of the airline industry, yet each community must create a structured plan for its future air service. The added challenges of consolidation, possible future bankruptcies, high fuel prices and airline capacity cuts make the task at hand more difficult and require airport executives to explore innovative ideas. In general, the conference will provide the attendee the latest news in air service development opportunities, heard directly from airline representatives. Conference participants will have the opportunity to network with colleagues from other airports to discuss lessons learned about initiating and retaining airline service, ideas that have been successful in attracting passengers, and methods for putting together an effective airline presentation. Airline representatives will share with attendees what they want and need to review to bring air service to your community.

All sessions will take place at the Omni Austin Hotel Downtown. The conference will begin with a welcome reception at 5:30 p.m. on Sunday, April 1. Conference sessions will begin at 8:30 a.m. (registration and continental breakfast begin at 7:30 a.m.) on Monday, April 2, and will end at 12 p.m. on Tuesday, April 3. Registration fee includes the reception, two continental breakfasts, one luncheon, all refreshment breaks and course materials. Dress is business casual (no ties). Confirmation letters will be emailed to attendees.

April 1, 2012 * Austin, Texas

The Ground Handling Initiatives Workshop will review avenues to support and establish operational standards for non-hub airports to provide their own ground handling services. This workshop will outline how, through such services, these airports can improve customer service, reduce ground handling costs and improve operational efficiencies in order to retain and/or attract new air service.

The workshop also will outline how to create efficient and cost-effective ground handling services (both above and below the wing). Attendees will discuss how, through legislation, regulation, education and detailed coordination with other stakeholders, to protect rights and options of airport operators regarding the provision of ground service operations through the airport operator, qualified FBOs, airport/ airline service companies, or through joint ventures formed by the airport operator, airlines and the ground service industry. You’ll also learn about standardization of ground service tasks to enhance operational efficiencies and cost-effectiveness, while enhancing customer service to the airlines and the flying public.

All sessions will take place at the Omni Austin Hotel Downtown. The workshop will begin at 12 p.m. on Sunday, April 1 (registration will open at 11:30 a.m.) and will end at 5 p.m. Registration fee includes one working lunch, a refreshment break and course materials. Dress is business casual (no ties). Confirmation letters will be emailed to attendees.